Limited Warranty

Limited Warranty

Woodhead Software & Electronics warrants its products to be free from defects in materials and workmanship for the following periods:

(a) All applicom® Software Products, Direct-Link™ Software products and SST™ Software products: ninety (90) days from date of shipment by Woodhead Software & Electronics.  “Software Products” shall be defined as products provided to the customer in electronic format, whether on media, such as CD, or via electronic transmission or file.  

(b) All Direct-Link™ PC Communication products not listed in (a) above: six (6) months from date of shipment by Woodhead Software & Electronics

(c) All Brad Harrison® products, MIG™ products, RJ-Lnxx® products and SST™ products not listed in (a) above: one (1) year from date of shipment by Woodhead Software & Electronics; and

This warranty is limited to you and is not transferable. If within the applicable period any such products shall be proved to Woodhead Software & Electronics’ satisfaction to fail to meet the above limited warranty, such products shall be repaired or replaced at Woodhead Software & Electronics’ option.  Purchaser's exclusive remedy and Woodhead Software & Electronics’ sole obligation hereunder, provided product is returned pursuant to the return requirements below, shall be limited to:

  1. repair or replacement, at Woodhead Software & Electronics’ option, of any product not meeting the above limited warranty and which is returned to Woodhead Software & Electronics or an Authorized Distributor with a Purchaser’s proof of purchase; or
  2. if Woodhead Software & Electronics or an Authorized Distributor is unable to deliver a replacement which is free from defects in materials or workmanship, Purchaser’s payment for such product will be refunded.

Woodhead Software & Electronics assumes no liability whatsoever for expenses of removing any defective product or part or for installing the repaired product or part or a replacement therefore or for any loss or damage to equipment in connection with which Woodhead Software & Electronics’ products or parts shall be used.  With respect to products not manufactured by Woodhead Software & Electronics, Woodhead Software & Electronics’ warranty obligation shall in all respects conform to and be limited to the warranty actually extended to Woodhead Software & Electronics by its supplier.  The foregoing warranties shall not apply with respect to products or diskettes subjected to negligence, misuse, misapplication, accident, damages by circumstances beyond Woodhead Software & Electronics’ control, to improper installation, operation, maintenance, or storage, or to other than normal use or service.

THE FOREGOING WARRANTIES ARE EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. 

Statements made by any person, including representatives of Woodhead Software & Electronics, which are inconsistent or in conflict with the terms of this Limited Warranty, shall not be binding upon Woodhead Software & Electronics unless reduced to writing and approved by an officer of Woodhead Software & Electronics.

IN NO CASE WILL WOODHEAD SOFTWARE & ELECTRONICS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES FOR LOSS OF USE, LOSS OF ANTICIPATED PROFITS OR SAVINGS, OR ANY OTHER LOSS INCURRED BECAUSE OF INTERRUPTION OF SERVICE.  IN NO EVENT SHALL WOODHEAD SOFTWARE & ELECTRONICS’ AGGREGATE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S) INVOLVED.  WOODHEAD SOFTWARE & ELECTRONICS SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES, WHETHER ARISING OUT OF BREACH OF CONTRACT OR WARRANTY, TORT (INCLUDING NEGLIGENCE), OR OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY WOODHEAD SOFTWARE & ELECTRONICS, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO. 

Woodhead Software & Electronics does not warrant that the functions contained in any software programs or products will meet Purchaser’s requirements or that the operation of the software programs or products will be uninterrupted or error free. Purchaser assumes responsibility for the selection of the software programs or products to achieve your intended results, and for the installation, use and results obtained from said programs or products. No specifications, samples, descriptions, or illustrations provided Woodhead Software & Electronics to Purchaser, whether directly, in trade literature, brochures or other documentation shall be construed as warranties of any kind, and any failure to conform with such specifications, samples, descriptions, or illustrations shall not constitute any breach of Woodhead Software & Electronics’ limited warranty.

Warranty Return Procedure:

To apply for warranty claims, including replacement or repair, contact your local Woodhead Software & Electronics Technical Support department to describe the problem and determine the appropriate course of action. 

NOTE:  if a return is necessary, any hardware product must be returned in an anti-static bag.

Failure to follow this warranty return procedure could result in the product’s warranty becoming null and void.

Woodhead Software & Electronics is owned by Woodhead Industries Inc. and includes the applicom and SST brands of industrial communication products.

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